Privacy Policy - how we care for your DATA

We at The Counsellors Café (‘we’) take the trust you have given us with your personal data very seriously and we will always ensure that responsibility for protection is undertaken.

The purpose of collecting your information when you use our website, is to provide you with a service. You could be using our website to read articles, find information and opinion, contact a third party professional or organisation, purchase a product or membership, or advertise your service or event.

How you use our website, no matter how the interaction, will afford you the same level of protection.

We do not sell your data to third parties.

This privacy policy will explain how we collect and use your personal data and is relevant to anyone using The Counsellors Café website.

In terms of this privacy policy, as an individual using this website, you could be referred to as a author, contributor, ‘user’, member or ‘you’.

Please read this Privacy Policy to ensure full understanding of The Counsellors Café processes regarding the collection and use of your personal data.

Your acknowledgement and acceptance of this privacy policy will be deemed in agreement upon your first use of our ‘site’. should you not agree, then we politely ask that you stop using our ‘site’ with immediate effect.

1. About Us

We are The Counsellors Café.

We are registered as a 'Partnership' in the United Kingdom.

Victoria Kelly and Dionne Davies are both responsible for data compliance and you can make contact with us at policy@thecounsellorscafe.co.uk regarding this.

2. The Counsellors Cafe Website

When you contact or use our website and any services offered within, you do so at your own discretion. You input any personal data at your own risk.

Your personal information is kept private and stored securely until it is no longer required, has no use or deleted at your request. We ensure that any personal data submitted by you is safe, secure and follows our submission process - we do however advise that again using any electronic form submission is at your own risk.

As data processing responsibility lies with The Counsellors Café, we ensure the following with processed data:

Is processed with all lawful applicable privacy regulations, and
Is protected by internal process, ensuring that it shall not be exposed to persons without a right of access to it. This is undertaken via our organisational safety processes.

The Counsellors Café website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services and products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

3. The Personal Information We Collect

We may collect and process the following data about you:

Information provided by you. When using The Counsellors Café website, you may provide us with voluntary information about yourself e.g. when subscribing for updates, information and offers. This information may include personally identifiable information, such as - your name, address, email and phone number. We may also collect comments and feedback as well as product reviews and recommendations. We will also collect any contact made via our website message contact option.

If any financial payments are taken from you e.g. purchasing membership, this will be done securely and in compliance with industry standards.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Information collected automatically. When you visit The Counsellors Café website, we may automatically collect the following information about you: Session information about your visit, which would include - page interaction methods, pages you viewed or searched for, length of visit to site or individual page information about your visit, including Uniform Resource Locators (URL) clickstream to and from our site.

Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of the Site, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Site and internet usage. These third parties use cookies and other technologies to help analyse and provide us with the data. By accessing and using the Site, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

Like many websites, we use "Cookies" to enhance your experience and gather information about visitors and visits to our website.

4. Why Do We Collect Personal Information About You

We collect personal information to provide and operate our services. To provide our site visitors with appropriate user experience.

We also collect personal and non personal information for the following purposes:

To make contact with our services and users with general notices and appropriate promotional offers and information.
To provide customer assistance and technical support.
To collate non personal statistical data for use within our business planning process and that of any external business partners e.g. advertisers/ event providers.
To provide information about products and services that you request or which we feel may be of interest to you.
To comply with applicable laws and regulations.

5. How We Communicate With You

We may contact you to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you are already in receipt of our direct communication, we will only contact you electronically about appropriate information and services you have previously requested.

If you are a new user you will only be contacted if you have agreed to it by either subscribing to our updates, purchasing membership or otherwise directly requesting information on our products and services.

Should you not wish that your personal data be used for any purpose described within this section, you can make contact via policy@thecounsellorscafe.co.uk and request that your data be deleted from our system. Please be aware that any such request will limit our ability to provide you with all of our available services.

6. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.